RSC Academy

RSCAcademy

Operations Management

Quality Management Processes

This module is designed for persons working in the production, erection, service and maintenance of wind turbines, and offers an overview of quality management systems used in the wind industry. Participants learn to identify key QM processes and to handle QM tools and documentation.

Code: RSC-MAN-03
Accreditation: RSC, IHK
EQF Level: 3
Validity: unlimited
Duration: 4 hours
Participants: 18

Learning Outcomes

Knowledge

Describe the structure and scope of quality management systems used in the wind industry
Explain the role of quality management certification in the market and in customer relations
Explain the role of the management manual
Give examples of quality management processes
Differentiate between company organisation structure and operations structure
Outline job instructions with reference to QM processes

Skills

Integrate reporting and communication duties into planning and performance of work assignments - -
Document completed assignments
Document suggestions for improvements

Prerequisites

Prior knowledge of company operational processes, prior knowledge of formalised job instructions

Assessment Method

Theoretical examination

Upcoming Training Events

Event name	Start	Duration	Location	Language
Wind Turbine Service Technician Course Greta des Ardennes - Academie Reims - Lycée des Métiers François Bazin, France	2019-09-09 08:30	850 hours	CHARLEVILLE-MEZIÈRES, France
Servicetechniker/in für Windenergieanlagen (HWK) Handwerkskammer zu Köln, Deutschland	2020-01-08 08:30	130 days	Köln, Deutschland

Linked Courses

Wind Turbine Service Technician Onshore

45 modules - approx. 6 month

Additional Information about the Module and the RSC Standard for Training Providers

Number of Trainers
Theory 1

Trainer Requirements
Business management education, QM auditor experience, Basic knowledge of the wind industry

Equipment Requirements
None

English

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