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Team Training

Participants are taught to find solutions to problems that arise within a team or with customers. The focus is on recognising personal strengths and using them in in a specific way in conflict situations. Various conversational and conflict situations will be simulated with the participants.

Code: RSC-SUP-02
Accreditation: RSC
EQF Level: 2
Validity: unlimited
Duration: 16 hours
Participants: 18

Upcoming Training Events

Event name	Start	Duration	Location	Language
Wind Turbine Service Technician Course Greta des Ardennes - Academie Reims - Lycée des Métiers François Bazin, France	2019-09-09 08:30	850 hours	CHARLEVILLE-MEZIÈRES, France
Servicetechniker/in für Windenergieanlagen (HWK) Handwerkskammer zu Köln, Deutschland	2020-01-08 08:30	130 days	Köln, Deutschland

Linked Courses

Wind Turbine Service Technician Onshore

45 modules - approx. 6 month

Learning Outcomes

Knowledge

Name the communication psychological associations in discussions
Describe examples of conflict situations within a team
List the prerequisites for working successfully within a team
Name the personal qualities needed for the ability to work in a team
Describe professional behavior towards customers on the telephone

Skills

Overcome conflict situations in a solution-oriented manner
Use body language profitably
Bring personal strengths into the team
Deal with customers in difficult situations

Prerequisites

None

Assessment Method

Theoretical examination

Additional Information about the Module and the RSC Standard for Training Providers

Number of Trainers
Theory 1

Trainer Requirements
Career record as behavior coach, Basic knowledge of the wind industry

Equipment Requirements
Video equipment

English

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